Streamline the hospital service portfolio

Satisfaction surveys were sent to all independent doctors in the canton of Vaud. The general management of the University Hospital has taken a close look at the services they provide and the requests of the doctors they treat. For the hospital, it is a question of determining which requests could be digitized to streamline requests and relieve the administrative staff of the hospital services.

The aim is to improve the quality of service by responding to doctors' requests within 24 hours and to track medical opinion and hospital's responsibility. The requests from doctors which do not go through an official channel represent a huge lost revenue per year for the hospital.

Reduce the administrative burden to focus on patients

 No more faxes, no more secretariats closing at 4pm, no more searching for the right hospital department number. The new portal for the private doctors in the canton de Vaud can request a document, a consultancy and a hospitalization, and even a second medical opinion by filling the symptom of their patients. A transparent service, easy-to-use and available 24/7.

Iterative Journey

  • Investigate needs by interviewing independent doctors.
  • Identify doctor' painpoints and expectations.
  • Formalize ideas and build a click-on prototype
  • Gather feedbacks and adjust the service.
  • Propose a development roadmap and planning
With the portal, I am sure that my request arrives at the right department and the right doctor at the hospital. I feel reassured and so do my patients!

Generalist doctor

200

digitalized requests per doctor per year

20x

yearly ROI

3'000 +

end users

Learn more about this project

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Cédric Debrunner
Partner,
Head of Sales
Cédric has more than 25 years of experience in the ICT industry. He has built a specific acumen in driving and growing business development organisations to address multinational and large companies. The last 14 years, he actively participated to the business model transformation of Orange Business Services from a pure telecom player to a world leader in digital B2B and B2C consulting, solutions and services provider with a broad portfolio such as global IT infrastructures, IoT, omni-channel customer engagement, digital workplace, etc. Before joining Orange, Cédric worked for the Swiss IT manufacturer and solutions provider Ascom where he managed and developed the Suisse Romande region and then joined a start-up of the group to develop the Southern Europe countries. He started his career in a banking software company. Cédric holds a Master of Science from the Ecole polytechnique fédérale de Lausanne (EPFL) completed by a Program for Executive Development cursus at the IMD Business School of Lausanne. Innovation, challenges and customer satisfaction are guiding him.
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