Shipping of goods is one of the main factors enabling your digital transformation and that will determine customer satisfaction when selling goods. The transparency of shipping rates, the unavailability of shipping services or package tracking are data that everybody expects to have. This highlights the need to integrate your carriers (FedEx, UPS, DHL, USPS, Post, etc.) into your own logistics system according to your specific mailing, shipping, and package management needs.
In the course of several projects carried out for multinationals and Swiss
SMEs we have acquired a strong experience in the field of customized
integration of logistics services. This allows our customers to set up
multi-site, multi-user, and multi-carrier software solutions that enable
them to pilot, manage and optimize their processes, to obtain productivity
gains and to realize substantial savings.
During one of our projects for a multinational company, we have implemented a logistics solution that allows our client to manage all its shipments within Switzerland, to foreign countries and from abroad, including internal mailings.
The track and trace functionality allows seeing the status (and location)
of goods in real-time in a totally transparent way, independently of the
organization/system the parcel is located in.
We have addressed our clients’ key challenges in three streams:
Needs analysis (Blueprint)
Legacy Back Office App Modernization
Implementation of a mail management app
The Blueprint phase consists in three cyclical phases that lasted 4
Understand: During this first step, our team immerses itself in the user's
daily work and tasks in order to better understand their needs, which the digital solution must answer.
Design: We then shape and design the user experience (or "UX") with the users, in an iterative way. In addition, we always ensure that the user experience is technically feasible within a reasonable time frame.
Implement: Finally, the implementation of the solution is estimated and planned, based on actionable and technical specifications and budgetary constraints.
Based on the blueprint, we made an evaluation of the existing legacy applications involved in logistic processes. We have defined a plan to modernize these applications and determine when it makes sense to port them to the Cloud.
Read more about App Modernization here
Mail Management App
The blueprint showed that there was a need for a business application
accessible to all users via the web and a mobile application to track
In addition, a mobile (android) application running on a Zebra Mobile Scanner has been developed to be able to scan incoming and outgoing/delivered mail.
Some of the key features we developed are:
- Mass mailing to an entire department or to a specific employee profile
- Onboarding shipment (standard shipment when a new employee joins and can not come on site - due to CoVid)
- Definition of the deputy responsible for receiving confidential mailings
Are you also looking into boosting your Digital Transformation? Then, a similar approach might make sense!