The need to provide an overarching structure that indicates the appropriate applications for the different data types across departments and sites

Our client, the Luzerner Kantonsspital (LUKS) and one of the largest hospitals in Switzerland with more than 7’000 employees, unites over 100 clinics, departments, and medical centers. Due to the fact, that the current IT-landscape does not meet today’s requirements anymore, our client is planning to modernize it by removing some older widely-used tools that presently store a large amount of relevant information.
However, the lack of clear and universally valid guidelines regarding the appropriate storage location of various file types has led to false document deposits and thus to document redundancies, which hampered the handling with documents for employees.

An Enterprise Content Management concept as an orientation guide of available applications accessible from anywhere

To solve the current situation, OpenWT defined an overarching Enterprise Content Management concept that supports the LUKS’ employees in storing their documents and data in the correct application. The achieved solution is divided into two parts: First, over a hundred collected different document types were abstracted to 20 document clusters to establish order. Second, a Document-Platform-Matrix was created as an orientation guide to allocate the matching application to each document cluster. The objective was achieved through assessing the requirements of the numerous document clusters that should be fulfilled by the software of the identified applications.

Iterative Journey

  • Identify the different document types and available applications across 12 departments and with 15 stakeholders
  • Define the objectives for the future Enterprise Content Management based on the identified pain points
  • Analyze the document clusters’ requirements and categorize them in mandatory (non-functional) and target (functional) criteria
  • Evaluate the available applications based on the analyzed requirements
  • Assign the appropriate application and application group to each document cluster
Identified document types
Collected requirements
Analyzed applications

Your contact

Markus Almer
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