Realizing the need of a Digital Transformation

At the end of 2017, our client saw the urge to define a digital strategy to fight the threat of disruptive giants like Amazon moving into the market. This multi-product specialist, offering a wide range of mechanical components and technical services, saw the opportunity to progress from a catalogue-based business to a service company, helping their clients manage their industrial assets. 

Introducing digital in the manufacturing industry

We helped our client define this strategy by delivering a roadmap of digital projects, a dedicated organisation to deliver them and a governance specific to those projects. Together, we prioritized three strategic initiatives defined in the roadmap and already realized one of those three initiatives, the Customer Gateway, that gives their clients a quick access to their product knowledge and the digital workflows that they can offer.

Iterative journey

  • Inventory of existing to analyze the current digital ecosystem by interviewing stakeholders
  • Painpoints / Market evolution to gather end user’s expectation and competition analysis
  • Feasibility and ideation to classify the ideas based on the defined framework and priority
  • Roadmap / Experiment to quantify and create an actionable roadmap and define the corporate structure to support these projects

27

months roadmap of digital projects defined

3

key digital initiatives started

20

people part of the new digital squad

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