The rapid changing healthcare landscape brings opportunities, the customer experience is changing.

Never before have so many technologies with the potential to affect the healthcare industry matured so quickly, not just to improve patient outcomes, but also to significantly reduce costs and capture new value. Our client, a leading group of Swiss private clinics, realized that digital technologies had the potential to improve both productivity and quality of care. They commissioned Open Web Technology to digitalize and optimize the invoicing process of the clinics.

A faster process, paperless and error-poof

We helped our Client build a complete and flexible invoicing solution using a four steps approach. We analyzed, defined, developed and rolled-out a web-based solution allowing bedside invoicing of patients.
Nurses and caregivers have tablets at their disposal to record every item or drug used on a patient as soon as a care is provided. The solution offers the possibility to create care packages with all items and drugs used for a given care, allowing them to save precious time and optimize their presence with patients.
Our agile approach and the modularity of the solution have eased the addition of new features over time, such as a chatbot to handle support requests or a module to monitor nosocomial infections.

Iterative Journey

  • Analysis of existing processes
  • Definition of the new digital processes¬†
  • Specification and development of the solution¬†
  • Roll-out and user training in several clinics and care units
  • Continuous improvement process though support and change management
A tailor-made solution to improve productivity and help medical staff in the invoicing process. The implementation of this solution involved all stakeholders in our company and overcame a real change management challenge.

Chief of Communication & Innovation Officer

100%

Reduction of paper use

5

FTE free-up due to streamlined processes

83K+

Patients invoiced

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